Help

You can find answers to most of your questions on this page. Please contact us know if there is anything you can’t find, so that we can make this resource as useful as possible.

 


Registration and Renewal

Registering an account on The Toy Peddler

We require everyone who uses the Toy Peddler website to register with us and create an account. You’ll need to register before you can buy or sell items on the site, or contact another Toy Peddler member. Registration is a quick process, with a single form used to collect the necessary information.

Please be sure to check the form for accuracy, as the information you provide will be used to notify your transaction partners of your contact information. Once you submit the form, we’ll send you a confirmation email to the email address entered on the form. You will need to open that email and click the link in that message in order to confirm your address and activate your account. Until you click that link or enter it into your browser, your account will not be active, and you will not be able to take any action on the site.

Sign Up Fees

There are no fees for signing up at The Toy Peddler; we previously charged a sign-up fee for all members, but with the inclusion of additional checks on our registration process we decided to remove that fee. So registration and renewal of your account is free, you’ll only pay if you choose to list an item on the site.

 


Managing Your Account

Retrieving your Toy Peddler ID or password

If you forget your password or your ID, you can access those at any time by clicking the Login link, followed by the link to retrieve your account information. You’ll be prompted to enter the email address associated with your account. Once you click the button to Submit, we’ll send an email to that address that will include your login information.

Updating your account information

If you need to update any of your contact information, you can do so by logging in and accessing the Your Account area. Once there, click the link to your Profile.

From the next screen, you can modify your email address, password, physical address and payment information.

Your Account features

The Your Account area is your access to all of the information associated with your Toy Peddler account. If you’ve logged in, you can click Your Account in the top menu to do any of the following:

  • Update your contact information
  • Buy credits
  • Track your sales and manage your inventory
  • Track your purchases

 


How to Sell

Listing credits

Listing credits are required to post items on the Toy Peddler. When you click the link in the main menu to Sell Your Item, you will find your current listing credit balance on the item listing form. You can also check your current balance by accessing the Your Account area of the site.

If your account balance is zero or negative, you’ll be prompted to purchase additional credits if you attempt to sell an item. Your balance can be negative if you have credits available and list an item that costs more to post than you currently have in your account.

You can also add credits at any time by clicking the Your Account link in the menu, and choosing the option to Buy Credits from the main page for your account. Listing credits are priced as $1 per credit, with the minimum purchase being 5 credits.

Seller obligations

If you choose to post items for sale on the Toy Peddler, we expect you to meet certain obligations to help keep the site safe, secure and enjoyable for all members. Those obligations include:

  • List items accurately and provide as much detail as possible about each item. This includes posting accurate photographs of the item, providing detailed and factual descriptions, and posting the item to the appropriate category on our site.
  • Only post items to the Toy Peddler that are available to buy at all times. This means that items that are listed and showing the Buy button on our site cannot be posted as available for sale on another website.
  • Communicate with buyers to ensure that all questions are answered in a timely manner. This includes answering questions about insurance, combining shipping, shipping methods, shipment tracking, and any other questions that will help complete the sale as quickly as possible.
  • Please note that the buyer has 3 business days to complete payment. Sellers cannot state in their listings asking for immediate payments, or any timeframe prior to the 3 business days. Reported listings will be removed, and any listing fees will not be refunded.
  • Package each item carefully to provide adequate protection for the item and keep it from being damaged in transit.
  • Have the item packaged and shipped to the buyer within three business days of receiving payment for the item.
  • Provide a full money-back guarantee on all items sold, without exception. There are no “as is” sales permitted on our website.

Creating a listing and our fee schedule

Once you’ve logged in to the site, you can click the Sell Your Item link from the main menu to access the listing form. You can also access the link through the Your Account page.

You’ll see your current listing credit balance in the form, along with the necessary fields to describe your item and preferences.

We use a very straightforward listing fee schedule for items posted on the Toy Peddler, which is as follows:

So an item with a list price of $7.00 will cost 0.50 listing credits to post. An item with a list price of $25.00 will cost 1.00 credit plus 1% of the list price ($25 X 1% = 0.25), for a total of 1.25 listing credits.

The maximum listing credit fee is 10 credits, which would apply to items priced at $900 or more.

Changing a listing’s main image or modifying the title text may be done within 48 hours of the listing’s creation. After 48 hours changes to the title or main image will be disallowed. Exception: You may add additional text to the end of an existing title, but once added the additional text may not be removed.

Picture Hosting

When you post an item for sale, you have two options for posting pictures of your toys. You can provide links to another site where your pictures are hosted, or you have the option to use our internal picture hosting for your listing.

If you choose to use Toy Peddler picture hosting, there is no charge and you can have up to 4 pictures for each listing.

Simply click the Browse button in the listing form, navigate to the picture file you’d like to use, and we’ll upload it to our system for use in the listing.

To ensure fast load times on our site, we do limit the acceptable size of these images. Please make sure your image meets the following criteria before uploading it to the site:

  • JPEG (.jpg) format
  • No larger than 450 pixels (vertically or horizontally)
  • A maximum file size of 30 K (kilobytes)

Relisting your item

Toy Peddler posts your item in the order that it’s listed on the site. The newest items appear first in the Quick Search and the category pages, and those prominently placed listings are viewed more often and generally have the highest sales rates.

For that reason, you have the option to “relist” your items at any time to return them to prominence. So if you have an item that is available for sale, but it was posted a while back and has thus moved down several pages, you have the option to use the Relist function. Relisting the item will place it back at the top of the Quick Search and category pages, as if it was a new posting.

Access your inventory through the Your Account page, and you should see the option to relist any of your available items. The fee for relisting is as follows:

Tracking your sales

You can track all of your past sales through the Your Account area of the website. Log in, click Your Account, and follow the link to your list of sales. You’ll see those organized by date, and can access all of the details of each sale by clicking the linked Order ID number.

Payment requests and cancellation

There are times when buyers may take longer than expected to submit payment for an item. If that does happen, you have the option to send them a Payment Request message.

These messages are automated form emails that notify the buyer and our staff here that payment has not been received, and will include the order details.

This feature is only for sales for which payment has not been received, please do not use it for any other purpose.

To allow enough time for the buyer to submit payment, this option will not show up in your list of sales for two weeks after the purchase is made. You will see it as an option in your list of sales at that time, accessed through the Your Account area.

Once you’ve submitted a Payment Request, you will then have the option to cancel the transaction. We would ask that you reserve use of this feature to the most serious situations; if you believe the buyer is simply being unresponsive, contact us so that we can follow up with them and try to find out what has happened with the sale.

Modifying, duplicating and deleting your listings

You have the option to edit, place on hold, duplicate or delete any currently available listing. Sold items cannot be edited.

To edit an item, you can open the detailed description from the listings area of the site, or access your inventory through the Your Account area.

You’ll be taken to the listing form, containing all of the details of the listing. Make the necessary updates and click the Submit button to make the changes. To delete the listing, change the status of the item to Delete and click Submit.

You can also duplicate any listing you’ve created, and will find that link available for any item in your available or sold list.

Refund Policy

As noted on the credit purchase form, all sales of listing credits on the Toy Peddler are final. No refunds will be made for any part of a seller’s current credit balance, and credits are non-transferable.

How to Buy

Contacting a seller

You must be logged in to contact a seller about an item. When you click on the thumbnail image to bring up the detailed description, you’ll see a link to Contact This Seller.

When you click that link, you’ll be taken to a form that will allow you to send a question related to that particular item.

This feature is designed to allow you to contact a seller with a specific question related to an item. It is not designed to provide you with access to the seller’s contact information for any other reason, so we appreciate your adherence to these guidelines and your respect for other members’ contact information.

Buying an item

You must be logged in to buy an item. You can view any item and its details without being logged in, but will not have the option to contact the seller or purchase the item.

When you are logged in, you’ll see the Buy button on the category listings of items and in the detailed description of the item. It’s extremely important that you look at the detailed description for each item. You need to know as much as possible about the item, including the seller’s accepted payment methods, before clicking the link to buy it. Making a purchase is an explicit acceptance of the terms as they’re specified in the listing.

Payment options

Sellers have the option to allow a variety of payment methods for their sales. These include credit card, check, money order, and PayPal.

It’s important to check each item before you buy, to find out what methods the seller accepts. Only buy an item if you’re willing to submit payment by one of the accepted methods.

Here at the Toy Peddler, we accept all of those payment methods for registration/renewal fees and listing credit sales.

Buyer obligations

Just as we hold sellers to a strict list of obligations, we expect just as much from buyers on our site. By agreeing to list items accurately, package them well and ship them promptly, sellers have the right to expect an equal commitment from buyers. Toward that end, we expect all buyers to:

  • Only click the “Buy” button when you are 100% positive about completing the purchase. That means you should be ready to submit payment and have the available funds to cover the cost of the item. It also means that you agree to abide by the terms of the listing; by clicking the Buy button, you are implicitly accepting the payment terms and description of the item, so pay close attention to these before making any purchase.
  • Submit payment in a timely fashion. If you agree to pay by PayPal or credit card, we expect you to submit the payment or provide the card number to the seller within three business days of clicking the “Buy” button and receiving confirmation of the total for the order (if necessary). If you are paying by check or money order, that payment should be in the mail within three business days, ensuring prompt receipt by the seller within a reasonable amount of time.
  • Due to an increase of non-paying buyers, as of November 2020, TTP has implemented a zero-tolerance policy on unpaid items. If there is no response to an unpaid item ( either to seller or admin), your membership to TTP will be suspended, and if you have any live sales they also will be suspended. There are no refunds given for credits purchased for those live sales suspensions.

Tracking your purchases

You can keep track of your purchases by accessing the Your Account area of the site. Click on Your Account in the menu, and you’ll see the link to your list of Purchases in the main menu for your account.

Your items will be organized by date, and you can easily access all of the important details of each purchase by clicking the linked Order ID number. If you no longer have your confirmation email, you can use these links to find the seller’s email address and other contact information in order to complete the purchase.


Feedback System

Summary Info

  • Sellers will have the option to leave feedback 2 days after the sale ends.
  • Buyers will have the option to leave feedback 3 days after the sale ends.
  • Before that time has elapsed, there will be no link to leave feedback.
  • Once that time has elapsed, when you login and click “Your Account”, there will be a link on your account page indicating that you need to leave feedback. Click that to enter your rating.

We’ve created this overview of the new feedback system to provide a quick introduction to how the system works, and hopefully to address any questions or concerns you might have about how feedback will be implemented and used on the site.

In building out a feedback system, we knew it was vitally important to listen to those who’d be using the system as we developed it. We spoke with numerous Toy Peddler members to find out what they thought worked best in delivering feedback to people they’ve bought and sold from, and we’ve tried to work out a system that matches up with those recommendations. Here are the nuts and bolts of the system:

What are the ratings?

One of the most prevalent suggestions we received was “Keep It Simple (Stupid)”! That generally meant limit the ratings to a three point scale that’s easy to interpret. So that’s what we did, with the ratings going from Great to Poor, and here’s our interpretation of what the ratings mean:

  • Great () – a “Great” rating means that the transaction went off without a problem. If you’re the seller, payment was sent within our specified timeframe, communication was a snap; if you’re a buyer, the seller was communicative, the item was sent within our specified timeframe, and the item you received was in good condition and matched the description.
  • Acceptable () – an “Acceptable” rating means that the transaction was completed, but there were issues that came up that kept it from being a “Great” transaction. Maybe the buyer or seller wasn’t very good about responding to emails, or it took prompting to receive payment or get a shipment status; essentially the sale went through, with the seller receiving payment and the buyer receiving the goods, but you wouldn’t classify it as a great experience.
  • Poor () – a “Poor” rating means that the transaction was a failure. If you’re a seller, this should be reserved for those situations where a buyer purchased an item and didn’t pay, or took other actions to prevent completing the sale. If you’re a buyer, this rating should be reserved for situations where shipments don’t show up, sellers completely disregard emails, or similar issues that either prevent the sale from being completed or result in a definitively poor experience.

How about comments?

Another piece of ‘feedback’ we received about feedback was that a lot of times they’d like to be able to avoid comments. We know that comments can be useful at times, but we didn’t think they needed to be mandatory if someone was leaving a great feedback rating – that pretty much says it all.

So if you leave someone a “Great” rating, you’re welcome to enter a few comments about your transaction, but it is optional.

However, if you leave an “Acceptable” or “Poor” rating for someone, given the nature and effect of those ratings, we do require comments there. As we thought through it, it didn’t seem fair to allow someone to leave a rating that can affect your reputation without qualifying that in some way.

Can I leave feedback immediately?

If you’ve been buying or selling on the site for long enough, you’ve probably had it happen to you – let’s say you’re a seller, and you have an item that sells to a buyer who hasn’t paid after several days and a couple of emails, only to have the buyer get back to you with an apologetic email and a payment receipt that explains the whole situation. Our point is that everyone should have a reasonable amount of time to complete their obligations on the site, and in the interest of giving people the benefit of the doubt we have put some time limits on when the feedback option becomes available.

If you’ve read the policies in the Help pages, you’ll know that all members on the site agree to a) submit or send payment for a sale within 3 business days of purchasing an item if you’re the buyer, and b) ship an item to the buyer within 3 business days of receiving payment if you’re the seller.

Given those requirements, and the fact that many buyers pay by check or money order, which requires additional time for payment to arrive by mail, we decided that it made sense to prevent the option to leave feedback from appearing until a reasonable amount of time had passed from the sale date. So you’ll see the option to leave feedback appear for each transaction on the following schedule:

  • Sellers: you’ll have the option to leave feedback for a buyer 2 days after the purchase date – that allows a check or money order buyer the 3 business days to mail the check/MO, and additional time for the payment to arrive by mail.
  • Buyers: you’ll have the option to leave feedback for a seller 3 days after the purchase date – that allows time for the payment to arrive, the seller to ship the item, and the item to arrive by mail.

Our primary goal with this scheduling was to avoid some of the problems that can arise when we jump to leave feedback too early, so we hope everyone will take care with their feedback practices, and remember the effects that poor feedback can have on other members.

So how do I leave feedback?

Leaving feedback is a simple process, and we even let you know which transactions can be rated every time you check the Your Account link. If you log in and go to your account page, you’ll see some new links. You can view your current feedback rating, which will show you a summary of all the ratings left for you in the past, you can review past feedback that you’ve left for others, and if you have any transactions in the past that haven’t been rated, there will be a third link that will let you access that list of transactions you can rate.

When you click the last link, you’ll see each purchase or sale, and clicking the feedback link will take you to the rating page. It’s a simple form, where you can select the rating, and enter comments (optional if you are leaving a Great rating). You will need to leave feedback for a sale within 60 days of the purchase or sale, after that time the option to leave feedback will no longer be available.

Can feedback be removed?

We have built in the option to remove past feedback you’ve left for another member, but please take special note of the fact that you have only one chance to leave feedback for a transaction. If you leave a rating and then decide to remove it later, under no circumstances will you have another option to leave feedback. This policy is in place to prevent abuse of the system, and no exceptions will be made.

Once you’ve started leaving feedback, you’ll see an option in Your Account to review past ratings you’ve left, and next to each rating is an option to delete feedback. You have a total of 60 days to remove feedback, after that point the option to remove it will be gone, and we will not be able to alter the rating in any way.


Resolving Disputes

Buyer and seller obligations

When you create an account and begin using the Toy Peddler to buy and/or sell toys, you are agreeing to abide by the rules and obligations we’ve set forth for both parties to a transaction. Please make yourself aware of these obligations, as they’ll govern all of your transactions on the site.

Whether you’re a buyer or a seller, you agree to:

Treat all fellow members of the Toy Peddler with respect and decency. This extends to all aspects of the site, including your listings, your email communications with other members, and your overall conduct before, during and after each transaction.

As a buyer, you agree to:

  • Only click the “Buy” button when you are 100% positive about completing the purchase. That means you should be ready to submit payment and have the available funds to cover the cost of the item. It also means that you agree to abide by the terms of the listing; by clicking the Buy button, you are implicitly accepting the payment terms and description of the item, so pay close attention to these before making any purchase.
  • Submit payment in a timely fashion. If you agree to pay by PayPal or credit card, we expect you to submit the payment or provide the card number to the seller within three business days of clicking the “Buy” button, and receiving confirmation of the total for the order (if necessary). If you are paying by check or money order, that payment should be in the mail within three business days, ensuring prompt receipt by the seller within a reasonable amount of time.
  • Due to an increase in non-paying buyers, as of November 2020, TTP has implemented a zero-tolerance policy on unpaid items. If there is no response to an unpaid item ( either to seller or admin), your membership to TTP will be suspended, and if you have any live sales they also will be suspended. There are no refunds given for credits purchased for those live sales suspensions.

As a seller, you agree to:

  • List items accurately and provide as much detail as possible about each item. This includes posting accurate photographs of the item, providing detailed and factual descriptions, and posting the item to the appropriate category on our site.
  • Only post items to the Toy Peddler that are available to buy at all times. This means that items that are listed and showing the Buy button on our site cannot be posted as available for sale on another website.
  • Communicate with buyers to ensure that all questions are answered in a timely manner. This includes answering questions about insurance, combining shipping, shipping methods, shipment tracking, and any other questions that will help complete the sale as quickly as possible.
  • Package each item carefully to provide adequate protection for the item and keep it from being damaged in transit.
  • Have the item packaged and shipped to the buyer within three business days of receiving payment for the item.
  • Provide a full money-back guarantee on all items sold, without exception. There are no “as is” sales permitted on our website.

If you cannot abide by any of these obligations, we would respectfully ask you not to use the Toy Peddler to buy or sell. We’ve instituted these rules to make the Toy Peddler a safe and fun place to transact, and appreciate your adherence to them.

Inappropriate listings and content

We enforce some common sense rules about what is appropriate for the listings and content that you add to the site. Those rules are as follows:

  • Do not make false or unsubstantiated claims about your item(s).
  • Do not post blatant advertisements, listings that do not offer a specific item for sale, or inducements for off-site transactions.
  • Do not copy and use another seller’s descriptions or photos without their expressed approval. If using another seller’s photos with their approval, you are obligated make a note in the description or on the photo that it is a general representation of the item and not the specific item you have posted for sale.
  • Do not use pornographic images or profanity in your listings. If there is any question about the content, err on the side of not using it or contact us before posting the item.

If you see listings in violation of these rules, please contact us immediately using the vertical “Contact Us” tab on the lower right of the main page.

Dispute resolution

Almost every transaction at the Toy Peddler goes well, but we know there are some instances where problems can arise.

We would ask that you work with your transaction partner as much as possible to resolve the dispute on your own. Since we are not directly involved in the sale, it’s difficult for us to pass judgment in these situations – we don’t pay for the item, ship it, or receive it, and as a result, have little ability to verify many of the important aspects of a sale.

But we recognize that there are times when the other side is unresponsive, or simply refuses to properly address the issue. If you find yourself in this situation, please feel free to contact us using the vertical “Contact Us” tab on the lower right of the main page and we’ll be glad to do whatever we can to try and bring about an acceptable result.

Please notify us immediately if you suspect fraud or are aware of dishonest or disreputable members on the site.

Account suspension

Toy Peddler members who are found to have repeatedly violated the rules and regulations we’ve set forth can have their accounts suspended from further use of the site. Suspended members will no longer be able to access their accounts or buy and sell through the Toy Peddler.

As this is a drastic measure, we don’t take the decision to suspend someone lightly. Any suspended member is welcome to appeal the decision, but full resolution of the situation(s) leading to the suspension must occur before we can even consider removing a suspension.